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How safe are my personal details?

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.

Can I have the bags delivered to another address?

All our orders can be sent to any specified address. This can also be done in the second step when ordering: Fill out details. Here you can choose to enter another delivery address and even a different country for delivery.

Can I track and trace my order?

We will keep you updated by e-mail with detailed tracking info. Unfortunately it is not possible to follow your order if it has been sent by regular mail.

When can I expect my bags?

You can find the expected delivery date in the confirmation e-mail sent to your e-mail address. You can also find this if you sign in to your Organzabagswholesale.co.uk account and check under ‘Delivery status’.

Cancel or change order

If an order must be changed or cancelled, you can do so by contacting the helpdesk. Cancellation can only take place when a bag has not yet been processed. You can reach the helpdesk via telephone, fax, email or chat. The contact page contains information about how to reach Organzabagswholesale.co.uk. Should you have any questions about ordering great pouches from Organzabagswholesale.co.uk, or if you have any other questions, you can click on the contact page to see how you can get in touch with us.